How can we help?

Most styles fit true to EU size. Measure your foot from heel to longest toe and match it to the chart below, or tap Find my size on any product page for an instant recommendation.

Go for the larger size. Fit can vary by about 3 mm between designs.

Yes. For pointed toes, we recommend going up one size. Our size finder adjusts for this automatically.

Choose square-toe or open-toe styles, and size up if you’re between sizes. Message us with the style you like and we’ll advise.

Most styles come in EU 35–41. Sold-out sizes are shown crossed out on the product page. Sign up for a restock note and we’ll email you when it’s back.

No stress. Your first exchange or return comes with a free SingPost pickup from your door. See Returns & exchanges below.

Yes. Delivery by SingPost Express is free on all orders within Singapore.

Delivery takes 24–48 hours on working days, by SingPost. You’ll get a tracking link by email once it ships.

Once your order ships, you’ll get an email with your tracking number. Use it on the SingPost website to follow your parcel.

Not at the moment. We deliver within Singapore only.

Message us as soon as possible with your order number and the new address. We can update it if the order hasn’t shipped yet.

Check your tracking link first. If it’s been more than 2 working days since it shipped, message us with your order number and delivery address and we’ll chase it with SingPost.

Yes. Message us within 14 days of receiving your order with your order number and the size or colour you’d like. We’ll arrange a SingPost pickup from your door. Your first exchange or return pickup is free.

1. WhatsApp +65 8065 6953 or email elletimesole@pacester.com with your order number, the reason, and your new size or colour if exchanging.
2. Pack the shoes in their original box and packaging.
3. SingPost collects from your door. Please don’t send items back before contacting us.
4. We send your new size, or process your refund once we receive and check the pair.

Yes, for your first return or exchange on an order. A second pickup for the same order is S$6. Extra charges may apply if a pickup attempt fails and has to be rescheduled.

Unworn, unwashed and undamaged, with no marks on the soles. Keep all tags, the dust bag and the original shoebox, and please don’t tape or write on the box. Tip: try them on indoors on a carpet.

We’ll refund that item instead.

One exchange per order. The replacement pair is then final.

Yes, within 14 days and in the condition above. Refunds go to your original payment method or by bank transfer, within 10–14 business days after approval. Your bank may take a few extra days to show it.

Sale, Clearance or Final Sale items, gift cards, free gifts, and anything worn outdoors, altered or washed, unless it’s faulty.

We’re so sorry. Message us within 48 hours of delivery with your order number and a clear photo or video. We’ll arrange a replacement, exchange or full refund at no cost to you.

Read the full refund policy

Spend & save, applied automatically at checkout: S$10 off when you spend S$50, and S$25 off when you spend S$100. No code needed.

No. The discount appears automatically in your cart once you reach S$50 or S$100.

Yes. Share a photo or video review of your pair after delivery and you’ll receive a 10% thank-you code for your next order.

Apple Pay, Google Pay and all major credit and debit cards. Checkout is secure and encrypted.

Message us as soon as possible with your order number. If it hasn’t been packed yet, we’ll do our best to change or cancel it.

Check your spam or promotions folder first. Still nothing? Message us with your name and phone number and we’ll look it up.

Sign up for a restock note on the product page and we’ll email you as soon as your size is back.

A softly cushioned insole built into our styles, so you can wear them from morning meetings to evening plans in comfort.

Microfiber leather is a soft, durable, easy-care vegan alternative. Our Leather Edit styles use genuine leather inside and out, which softens and moulds to your foot over time.

Our newest launch: Soline and Leonie, sneakers and ballet sneakers on our Comfy Fit footbed. Shop the Capsule

Genuine leather may feel snug for the first few wears and then relaxes. Wear them at home for short periods first.

Wipe with a soft, dry or slightly damp cloth. Let them air-dry away from direct sun or heat, and store them in their dust bag. For genuine leather, use a neutral leather conditioner occasionally.

We photograph every style in natural light, but screens vary slightly. Message us if you’d like an extra photo or video of a colour.

WhatsApp +65 8065 6953, email elletimesole@pacester.com, or chat with us on this website. We’re online Monday to Friday, 10am–6pm, and aim to reply within 24 hours.

Yes, leave us a message anytime. We’ll reply on the next working day.

On our Shopee store and TikTok. Promotions and return policies may differ by platform; this FAQ covers orders placed on elletimesole.sg.

Instagram @elletimesole and Facebook for new launches and styling ideas.