Lucille Mary Jane Flats In Black

Return Eligibility

You may request a return within 14 days of receiving your order, provided the item meets all of the following conditions:

• The shoes are unworn, unwashed, and undamaged, with no scuffs, marks, or signs of wear on the soles or uppers.
• All original tags, dust bags, and packaging (including the original shoebox) are intact. Please avoid taping or writing on the shoebox, as it is considered part of the product.
• You try shoes on a clean, carpeted surface indoors to keep the soles pristine — outsoles that show wear cannot be accepted.
• Proof of purchase (order number or receipt) is provided.

We reserve the right to decline a return if the item is returned in a condition that does not meet the above.

Exchanged (Size or color swaps)

The most common request for footwear is a size exchange, and we’re happy to help. Subject to stock availability:

• Let us know your original order and the size/colour you’d like instead.
• If your preferred size is out of stock, we’ll offer you store credit or a refund for that item.
• Each order is eligible for one exchange; the replacement pair is then final.

Items that cannot be returned

For hygiene and other reasons, the following are final sale and not eligible for return, exchange, or refund unless faulty:

• Items marked Sale, Clearance, or Final Sale
• Gift cards
• Items that have been worn outdoors, altered, or washed
• Free gifts or promotional items

How to start a return or exchange

1. Email us at, hello@elletimesole.sg within 14 days of delivery, with your order number and the reason for your return.
2. We’ll reply with return instructions and the return address. Please do not send items back without contacting us first — unauthorised returns may not be processed.
3. Pack the item securely in its original packaging and send it back within 5 days of receiving return approval.

Return Shipping Costs

• If the return is due to our error (wrong, defective, or damaged item), we cover return shipping.
• For change-of-mind returns or exchanges, the customer is responsible for return shipping costs. We recommend a trackable service, as we can’t be responsible for parcels lost in transit back to us.
• Original shipping charges (if any) are non-refundable for change-of-mind returns.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome by email.

• Approved change-of-mind returns are refunded as store credit (or, if you prefer: to your original payment method — confirm your choice below).
• Defective, wrong, or damaged items are refunded in full to your original payment method, including any shipping you paid.
• Refunds are processed within 7–10 business days of approval. Please note it may take additional time for your bank or card issuer to post the refund.

Faulty, damaged, or incorrect items

We inspect every pair before it ships, but if you receive an item that is defective, damaged in transit, or not what you ordered, please contact us within 48 hours of delivery with:

• Your order number
• A clear photo or short video of the issue

We’ll arrange a replacement, exchange, or full refund at no cost to you. Your rights under the Singapore Consumer Protection (Fair Trading) Act are not affected by this policy.

Late or Missing Refunds

If you haven’t received an approved refund after the stated processing time, please first check with your bank or card provider, then contact us at hello@elletimesole.sg and we’ll follow up.

Contact Us

Elle Timepiece & Sole SG Email: hello@elletimesole.sg

We aim to reply within 24 Hours.